SketchUp Reviews

Based on 29 customer reviews from our shopper community, SketchUp's overall rating is 3.34 out of 5 stars and 69% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

3.3

29 Reviews

Overall Rating

5 Stars

9

4 Stars

9

3 Stars

2

2 Stars

1

1 Star

8

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (29)
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sadbird251
April 06, 2023
"terrible software; worse log-in procedure"
the software is designed to be user friendly at expense of professionalism, accuracy, and precision in what it does. It can be called neither modeling nor drafting but simply sketching rough, using very rudimentary tools. Sketching on a napkin with a blunt pencil is comparable to the process. This is not a professional software. Yet is frequently used as such, to the dismay of the worlds architecture. for instance, buildings "designed" with sketchup are immediately recognizeable due to the "plane" effect that lack any coherence of depth or mass. For such a sketchy software you would expect easier access to use it. Quaddruple step authentication is required nearly every time you need a quick sketch. the process takes longer then you need to use the software. It borders on harassment, except the company follows their own laws outlined in "user agreements" that circumnavigate the actual rules of society.
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JefferyMitchelle
September 19, 2022
"Offer a free version that isnt trash"
I was using Sketchup for my webtoon. I paid for a nice big expensive castle that I can no longer use. Because Sketchup decided to put up a paywall. I might have to end up paying for it. But not without voicing my disatisfaction with them. You had a free version before why take it away? Of course. Money. To add onto an ever growing pile of bills as everyone is doing the same thing. Cant catch a break.
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CarrieBryant
August 09, 2022
"Terrible support - that's if you get any!"
AVOID TRIMBLE AND SKETCHUP!

I purchased a full year subscription of their expensive plan. Unfortunately I lost my access token and now can not login to my account.

It has been 2 weeks and I still have not heard back from their support. Reading other reviews I guess this is the way they treat clients. I would strongly recommend anyone that is considering paying for SketchUp to use much better supported and sometimes free alternatives!
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Janet.Cunningham
November 12, 2021
"Waste of time"
The idea is not a bad one, but the online version is purely a failure as it keeps on crashing while taking serious memory...complete waste of time
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Julie.Hill
November 01, 2021
"dont..just..dont"
I can not recommend this in any way, or even suggest anyone to use this, it is a nightmare to work with, especially since it is web based, so no offline working, if the internet goes out, but their prices on the other hand, is not bad, or their costumer support, so at least that something.
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tinyfish371
July 14, 2021
"It used to be very good but now unusable"
It used to be a very good program but now it is essentially unusable.
It has been turned into a crappy web app instead of an actual program. This means you need a constant internet connection to use it which means it doesn’t work while travelling but the worst thing is that, like all web apps, it is really slow, unresponsive and cumbersome. They do still offer an actual computer program version but it costs over $100 and it is a subscription - YOU DON’T ACTUALLY OWN IT.

Why can’t they allow free users using it for personal projects to install a version they can run locally? The answer - money, they want you to pay for the more expensive version so you can actually use it.

While the provided tutorials aren’t excellent, this is the least of their concerns and other websites will help.
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JarArmstrong
March 05, 2021
"its ok"
its ok. Could be better.
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MiguelReed
May 14, 2020
"The absolute worst client service one…"
The absolute worst client service one could imagine.
Extremely unhelpful and very lazy client service.
Never Have I experienced so much difficulties trying to buy something. Which I decided not to buy after one full day of headache.
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CharlesGeorge
May 11, 2020
"Architect"
One of the best and easiest software to learn and Use. You can learn it in 8 hours and start using it right away.
Very cool program. Download it for free and try it to see how it works.
Frank
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Dwight.Lynch
May 09, 2020
"From good to disastrous"
From good to disastrous.

Whoever decided this needed to be a webbased thing, instead of a reliable pc programme should be fired.
It doesnt work nearly as well on the web, and there is several reasons why a consumer wouldnt want it to run there.
I personally am on the lookout for a better software, but it's annoying since sketchup is the programme i learned to use in school.
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SherryOlson
December 24, 2019
"It would be good if the people running…"
It would be good if the people running this software tried to learn it via their own courses. Lots of assumptions made. The product looks good but hard to tell, the service is poor.
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bigostrich407
May 11, 2019
"Architect"
One of the best and easiest software to learn and Use. You can learn it in 8 hours and start using it right away.
Very cool program. Download it for free and try it to see how it works.
Frank

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